Pay only for what
you actually use.
Legal · Refund Policy
Keep basic monitoring Free forever, or try an eligible paid plan for 10 days with a card on file. Every paid plan carries a 14-day money-back guarantee from your first payment.
Refund options and guarantees
10-day paid-plan trial
Eligible workspaces can try the selected paid plan for 10 days with a card on file. Cancel before day 11 and pay nothing.
14-day money-back guarantee
Every paid plan, monthly or annual, ships with a 14-day money-back guarantee. Full refund within 14 days of your first payment, no questions asked.
Cancel anytime after
After the 14-day window, cancel whenever you like and keep access until the end of your current paid period. No further refund after that window.
Easy refund process
Email billing@visualsentinel.com from your account address. Approved refunds land within 5-10 business days on the original payment method.
Our philosophy
We think you should validate Visual Sentinel before paying for it. You can stay on the permanent Free plan with no card, or start an eligible 10-day paid-plan trial with a card on file. Cancel before day 11 and pay nothing.
Existing no-card trials
Some existing or admin-granted workspaces may already have a 7-day Business trial without a card. If your billing page shows that trial:
- No card required for this setup-time trial.
- Business-level monitoring limits and features during the trial.
- Email reminders before the trial ends.
- The account returns to the permanent Free plan automatically when the trial ends.
Refunds, all paid plans (Solo, Starter, Business, Agency)
The same policy applies to every paid plan, whether billed monthly or annually.
- 10-day card trial. Cancel during the trial and pay nothing.
- 14-day money-back guarantee. Full refund on request within 14 days of your first payment, no questions asked.
- After 14 days. Cancel any time. Your subscription stays active until the end of the current paid period; no further refund applies.
What is not eligible
- Trial period cancellations (no charge occurs, so no refund needed).
- Accounts terminated for Terms of Service violations.
- Refund requests made more than 14 days after your first payment.
- Unused monitor slots or features.
- Third-party integration costs (external services).
How to request a refund
- Email billing@visualsentinel.com from your account email address.
- Or contact support@visualsentinel.com and we will route the request to billing.
Refund processing
- Processing time: 5-10 business days after approval.
- Refund method: original payment method.
- Currency: refunded in the original currency.
- Confirmation: email confirmation when processed.
Questions?
- Billing support: billing@visualsentinel.com
- General support: support@visualsentinel.com
- Response time: within 24 hours on business days.
Try every feature.
Cancel any time.
ready when you areKeep 3 uptime and SSL monitors on Free forever, or try paid coverage for 10 days from $15/month.