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Help · Support
Questions, issues, or feedback about VisualSentinel? Reach a real person and we'll get back to you fast.
Contact us
Email support@visualsentinel.com and a real person will reply, usually within one business day. Including your account email, and the monitor or organization you're asking about, helps us help you faster.
Common topics
Monitors & alerts
Add, pause, and configure monitors and notification channels from the dashboard. On mobile, open a monitor to check now, view uptime and response-time history, and acknowledge or resolve incidents.
Mobile notifications
Grant notification permission when prompted (or in your device settings) to receive push alerts for downtime, recovery, visual changes, and expiring certificates. You can fine-tune which alerts notify you in Settings → Notifications.
Billing & plans
Manage your plan, invoices, and payment method anytime at visualsentinel.com/billing. Billing is handled securely by Paddle, our Merchant of Record.
Account & privacy
To delete your account and data, see Delete your account. Our Privacy Policy explains what we collect, and our Terms of Service cover acceptable use.