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Help · Support
Questions, issues, or feedback about VisualSentinel? Reach a real person and we'll get back to you fast.
Message support
Start a conversation from your workspace. A real person will reply, usually within one business day. Your messages stay together, and we email you when a reply arrives while you are away. You can download a transcript from the conversation.
Can't sign in, or have a question before signing up? Email support@visualsentinel.com.
Common topics
Monitors & alerts
Add, pause, and configure monitors and notification channels from the dashboard. On mobile, open a monitor to check now, view uptime and response-time history, and acknowledge or resolve incidents.
Mobile notifications
Grant notification permission when prompted (or in your device settings) to receive push alerts for downtime, recovery, visual changes, and expiring certificates. You can fine-tune which alerts notify you in Settings → Notifications.
Billing & plans
Manage your website plan, invoices, and payment method anytime at Plan and billing. Paddle is our Merchant of Record for website subscriptions. Subscriptions billed through Apple or Google Play are managed in those stores.
Account & privacy
To delete your account and data, see Delete your account. Our Privacy Policy explains what we collect, and our Terms of Service cover acceptable use.