Zendesk status: is it down right now?
Our own check of zendesk.com from Europe and the US, every 3 minutes, with recent history.
zendesk.com responded. The page answered normally in 170 ms.
zendesk.com responded.
The page answered normally in 170 ms.
Checked (2 minutes ago) from Europe and the US, automatic every 3 minutes.
Run a website? Hear about it before your visitors do.
Zendesk is up right now. Visual Sentinel watches your own site the same way and alerts you when a check fails or the page looks broken. Add your address and we'll check it now. No account needed.
This checks the response from zendesk.com. It does not test playback, login or every Zendesk feature.
Zendesk status history
Our own checks from Europe and the US. Green means every check passed, amber means some checks failed, red means most checks in that period failed.
Outages our checks detected
None since Oct 13. A problem has to fail two checks in a row before we record it.
Watch your own site
This page is for their outage. Your own site can fail the same way. See its first check free, then try a paid plan for 7 days (card required).
Monitor my siteabout this service
About Zendesk
Zendesk is a customer-service platform running Support (tickets, email, web forms), Chat (live chat), Talk (voice), Explore (analytics), Sell (sales CRM), and Sunshine (custom objects). Outages affect agent-side operations (agents cannot view or respond to tickets), end-user portals (customers cannot submit tickets or browse help-center articles), Chat (widgets disconnect), Talk (phone lines go dead), and API-driven workflows (Zapier, custom integrations, bulk imports). For subscription businesses, a Zendesk outage during a billing incident generates a tidal wave of inbound tickets, making the outage itself the bigger problem than the trigger.
The official Zendesk status page is available as a reference. Official pages are useful, but they can lag behind real outages by minutes or hours.
outage patterns
Why Zendesk outages can be hard to notice
Productivity SaaS tools like Zendesk sit in the background of daily work, which paradoxically makes their outages harder to catch quickly. Designs save, documents sync, and edits propagate without explicit confirmation steps, so a partial sync failure can leave work feeling done until you open it on another device.
The live check above measures the public zendesk.com endpoint from EU and US. It can reveal reachability or response-time problems, but it cannot inspect a private export queue, document sync state, or authenticated editor workflow. Confirm those features directly and compare them with the provider status reference.
Common signs Zendesk is having issues
- Files appearing to save successfully in the editor but failing to appear in the file list
- Exports (PDF, video, image bundles) stuck in a perpetual 'rendering' state
- Brand kit, fonts, or shared assets failing to load even though the editor opens
- Login or 2FA prompts looping when other apps from the same identity provider work fine
What to do when Zendesk is degraded
If you suspect Zendesk is having trouble, attempt the failing action from a private browsing window first - that rules out a cached-token or local-state problem. If the failure repeats, check zendesk.com from a second device or network. A reproducible failure across browsers and networks is almost always upstream, not local.
monitor 24/7
Monitor Zendesk automatically.
Get independent uptime alerts when the public Zendesk endpoint fails a confirmed check. Solo and Starter check every 5 minutes; Business and Agency check every 60 seconds.
5-minute checks from Solo
Business and Agency support 60-second uptime checks.
Multi-region
EU & US checks. Catch regional outages.
Alerts where you work
Email and push on every plan, plus team and incident channels by plan.
free first check · 7-day trial, card required · from $15/month
why independent monitoring
Provider status references
and endpoint checks answer different questions.
Independent endpoint evidence
The regional check can show that a public endpoint is failing before or after a provider posts broader incident context. It does not validate every product subsystem.
Scheduled alerts
Monitor Zendesk on your plan interval and route confirmed endpoint failures through the notification channels available to your workspace.
Multi-region verification
EU and US results can reveal a regional difference in public-endpoint reachability. Confirm the exact workflow and provider region you use.
Historical data
Track Zendesk uptime over time. See trends, identify recurring issues, and make informed decisions about your dependency.
Frequently asked questions
Is Zendesk down right now?
See the latest check of zendesk.com and its timestamp at the top of this page. If Zendesk is down, you can also check the official status page for extra context.
How do I check if Zendesk is having issues?
This page checks the public Zendesk endpoint from EU and US. You can also monitor that endpoint on a schedule and receive confirmed-failure alerts through the channels available on your plan. Test the exact provider feature you use for a complete diagnosis.
How can I get alerted when Zendesk goes down?
Add zendesk.com to Visual Sentinel and its first check is free. To keep monitoring, start a 7-day trial (card required) or subscribe now: Solo and Starter check every 5 minutes, Business and Agency every 60 seconds, with email, push and chat alerts.
Where can I find Zendesk outage context?
The official Zendesk status page is available as a reference. Official pages are useful, but they can lag behind real outages by minutes or hours. Visual Sentinel checks the public Zendesk endpoint independently from EU and US. Paid Business and Agency plans support 60-second uptime checks.
Why can customers submit tickets but agents cannot see them during a Zendesk outage?
Ticket submission (end-user side) and ticket view (agent side) hit different services. An agent-view incident accepts new tickets into the queue but prevents agents from loading them. Once the agent service recovers, the backlog becomes visible, sometimes with hundreds of tickets submitted during the outage.
Does Zendesk Talk still forward to mobile during an outage?
Talk runs on Zendesk's voice infrastructure. An outage there breaks forwarding, call routing, and voicemail transcription. Direct phone numbers configured as external fallbacks can route calls around Talk but require prior setup.
Often checked together with Zendesk
Work tools are separate services. If one stops loading, check whether the others your team uses still answer.